10/5/20: Please note that we are back to normal drop-off & pick-up policies. We do ask that you wear a mask when you enter the building, practice social distancing, and follow the directions located inside the door.
For the past month, we have been practicing social distancing at Play All Day, to the best of our abilities. After review and discussion of our current policies, we will be implementing a few minor changes. Some of these changes are based on our experiences and some are based on new guidelines from the state of Illinois.
Drop-Off
You will have two options at drop-off.
1. You can stay in your car and we will come to your car, open the door and take your dog out. If this is your choice, we ask that your dog have both collar and leash on.
2. You can get your dog out of the car and hand the leash over to us. In this case, we ask that you wear a face-covering to protect both you and our team members. Our team will be wearing face coverings at all times during drop-off and pick-up.
Pick-Up
We ask that you remain in your car and we will deliver your dog to the inside of your car. If you have a preference as to which door we put them in, please roll your window down and let us know. Our default will be to put your dog in the back seat. If you wish to secure your dog, you may do so after our team member walks away from the car.
Potty Time
If, at drop-off or pick-up, you need to potty your dog, feel free to do so. Please keep 6 feet of distance between you and other clients and/or employees.
Payment
We are asking that all payment is done prior to 3:30 pm by phone. We can keep your credit card on file (securely) and charge each week, or as package payments become due. This is the simplest solution, but do know that you are welcome to call in prior to 3:30 pm if you are not comfortable leaving your card information with us to keep on file. We are still taking phone/email orders for retail items. These will be delivered to your car when you arrive.
Thank you all so much for your continued support of Play All Day and for your patience at both drop-off and pick-up. It has been a learning experience for us all and we hope that you feel confident that we are doing everything in our power to protect you, your dog, and our team.
This is a link to the current guidelines regarding the use of face coverings in Illinois. http://dph.illinois.gov/sites/default/files/SIREN%20Memo%20-%20IDPH%20Guidance%20for%20the%20Use%20of%20Masks%20by%20the%20General%20Public%2004.06.2020.pdf#overlay-context=covid19/community-guidance/mask-use
